Monthly Archives: September 2011

Retail distribution centre When the client’s distribution centre was completed and handed over, there were a number of contractor claims requiring settlement. There were also many counter-claims from our client making allegations about poor workmanship, faulty equipment installed in the warehouse and other issues. We undertook a complete review and engaged with the contractor to […]

Our client was receiving many complaints from the production line regarding items supplied by 5 suppliers. We were asked to resolve the disputes with the suppliers, after they alleged that it was not their problem. We instigated a complete review of the quality system, commencing with the specification and going through manufacture, installation and warranty […]

It is not an unknown situation for some retailers to take ‘copy action’ whereby they directly copy someone’s design. It may be a fashion item, golf equipment or garden products, for example. It is probable that there has been a knowing breach of intellectual property rights. There are severe penalties for such infringement, hence when […]

This assignment was a challenge! A large international consultancy organisation was entrenched in our client, and had been for many years. The Key Account Executive had a permanent pass issued by our client. The management consultancy ‘picked up’ assignments direct from account holders without tender action or any contractual accountability for the outcomes. The rates […]

The basis for this partnership was a 10 year contract, which could be extended by a further 5 years, providing the contractor met all their contractual obligations. Creating an effective partnership was a critical part of our brief. The process consisted of many stages, including, identifying the key personnel of the supplier, working through the […]

This was an IT software maintenance contract with a client in the financial services sector. The contract had been managed by the IT department, in complete isolation from the procurement department. Our involvement commenced because of the suppliers failure to perform their obligations, thereby threatening our client’s market position. A complete contract review was undertaken, […]

This assignment took place over a period of eight weeks. Our client had tendered and won a contract to supply engineering equipment to a new power station build in Asia. The estimating process had identified potential suppliers who now had to be contracted with. This required an active contract management programme to put in place […]