Dispute over Contractor’s failure to provide software system support
Tuesday, August 30th, 2011
In this situation the Contractor had a contract to maintain a software system that, if not working, could cost our client in excess of ￡50,000 per day in lost revenue. The Contractor regularly missed response times, failed to correct software defects and submitted excessively charged invoices. A thorough review showed that some engineers were charging […]
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