Purchase of an integrated Information Technology System

As with any IT system purchases this had a high degree of complexity. The cost drivers included all internal costs, consultancy advice, software development, hardware acquirement, testing, implementation, training and through life support. The supplier’s reluctance to provide a detailed cost breakdown was overcome and negotiations took place. The contract complexity was the subject of internal debate with legal services. The integration of the internal team prior to negotiations was a key success factor. The tendered cost was reduced significantly.