Pharmaceutical filling line equipment
Our involvement began when the filling line kept failing after commissioning. Our client was losing sales and incurring in-house engineering costs for time expended when the supplier should have been fulfilling their warranty obligations. When we demanded an on-site presence from the supplier (in England), in our client’s factory (not in England), the supplier asked for the filling line to stripped, packed and shipped back to their UK factory for inspection and possible repair. That was the terms of the contract signed by our client! We negotiated and had all the work completed, free of charge, at our client’s site. We then negotiated that the warranty re-commence from the latest commissioning date.
